Complete this assignment to describe which organizational leader you will interview and the plans for the experience.
NURS4455 Nursing Leadership and Management Module 2
Assignment 1
Organizational Analysis–Shadowing Plan
The major assignment for this course is analysis of an organization. You will study and report on its structure, processes, and nurse leaders. To get a glimpse of the roles and responsibilities of a nurse leader, meet with a BSN nurse leaderat least two levels above your current position in your organization and request opportunities to observe some of the tasks the nurse leader directs.
If you are unable to observe these tasks you may interview the nurse leader/manager as an alternative. Obviously, there are situations in which you will not be able to observe or participate in meetings or other events or tasks, but you should be able to work with the nurse leader to schedule an interview and at least three specific leadership tasks to discuss.
Complete this assignment to describe which organizational leader you will interview and the plans for the experience. For verification of plans and scheduling, provide contact information of the leader with whom you will be working.
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NURS4455 Nursing Leadership and Management Module 2
NURS4455 Nursing Leadership and Management Module 2
If you are unable to shadow or interview a nurse leader, you may shadow or interview a leader or manager in a non-healthcare related field. You will need to notify your coach.
Objectives
• Explain how organizations function.
• Compare and contrast characteristics of leadership and management.
• Apply trends, issues, theories, and evidence as guidelines for management decisions.
• Evaluate effectiveness of communications patterns using specific management situations.
NURS4455 Nursing Leadership and Management Module 2 Front-Office Functions
Front-office or front-end organizational functions are those directly connected with customers. Marketing, sales and customer service are primary front-office functions. These departments research and develop solutions, promote them to targeted prospects and then provide customer service to drive loyal relationships. These functions also are known as the revenue-generating activities in a business. Company leaders allocate significant budgets to these departments.
Back-Office Functions
Back-office functions support front-office activities, but they do so behind the scenes. HR, finance, IT and warehousing all fit into this category. These functions are important to the success of an organization, but they tend to receive less public recognition. Tension sometimes exist in companies where support functions receive lower budgets and deal with constant cost-control measures. Managers in back-office departments defend the value their teams provide internally to secure equitable compensation and adequate funding.
